Refund and Subscription Policy

Last Updated: 05/16/2025

1. Subscription Plans

TurboSteed offers multiple subscription tiers. All plans are billed monthly in USD. No yearly billing is currently offered. Subscriptions are recurring and charged automatically each month unless canceled.

2. Free Trial

TurboSteed does not offer a free trial. All paid features are accessible only after subscribing to a paid plan.

3. Refund Eligibility

Refunds are processed under the following conditions:

• A refund request must be submitted within 15 days of the original charge date.
• Refunds are applicable only to the current billing cycle and cannot be issued for past months.
• Refunds are generally considered if:
  • You were charged in error (e.g., duplicate charge)
  • You canceled but were still billed
  • You experienced technical issues on the TurboSteed platform (see Section 6)
• Refunds are not guaranteed and are subject to case-by-case approval.
• Users must email support@turbosteed.com with:
  • Email address linked to the account
  • Reason for requesting a refund
  • Date and amount of the payment

4. Downgrade Policy

• Users may downgrade their plan at any time by contacting support@turbosteed.com.
• Any excess payment from a downgrade (e.g., $15 → $5) will be refunded based on the unused portion of the billing cycle.
• The current month’s feature limits apply immediately. If the downgraded plan’s limits are already exceeded, no additional capacity will be added for that month.
• Users must specify which sites to retain under the downgraded plan. Others may be archived or disabled based on capacity.

5. Cancellation Policy

• Users can cancel their subscription at any time.
• Access to paid features continues until the end of the billing cycle.
• No automatic refunds are issued on cancellation unless requested and approved per Section 3.
• After cancellation, no further charges will be made.

6. Refunds Due to Technical Faults

If platform-side technical faults (e.g., system outages, dashboard inaccessibility) significantly impact access to core services, TurboSteed may issue a partial, pro-rated refund. Refunds for issues arising due to platform-side technical faults may be considered only if:

• The issue is reported to TurboSteed Support at support@turbosteed.com within a reasonable time.
• The issue is found, upon investigation, to be caused solely by a fault within the TurboSteed platform.
• TurboSteed Support is unable to resolve the issue within a reasonable timeframe or provide a viable workaround.
• In all cases, refunds for technical issues will be limited to the equivalent of 7 days of subscription fees, for example:
  • $5/month plan → Max refund = $1.17
  • $15/month plan → Max refund = $3.50
• Refunds under this clause are final and do not constitute admission of fault or liability.

Scope of Coverage

Refunds for platform-side issues apply only to the availability and functionality of the live hosted websites served via TurboSteed's infrastructure.

Access to the TurboSteed dashboard, analytics interface, or customer admin portal is not covered under this refund policy. Temporary unavailability of such interfaces, where the hosted website continues to function correctly, does not qualify for refunds.

Exceptions may be considered if the dashboard unavailability directly results in loss of critical customer functionality (e.g., inability to publish, update, or take down a live site), subject to support review.

Limitation of Liability

To the maximum extent permitted by applicable law, the refund options described in this policy constitute the sole and exclusive remedy for any failure, malfunction, or dissatisfaction with the TurboSteed service.

TurboSteed’s total liability for any claim arising out of or relating to the service is strictly limited to the amount paid by the customer for the affected billing cycle, and no other claims for compensation, damages, or losses shall be entertained.

Under no circumstances shall TurboSteed be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or business interruption.

7. Payment Processing

• TurboSteed uses third-party payment processors to handle all transactions.
• Currently, all payments are processed in USD.
• TurboSteed reserves the right to change payment processors at any time. Any such changes will be communicated via the platform or email.

8. Modifications to this Policy

TurboSteed reserves the right to modify this refund and subscription policy at any time. Changes will be posted on this page, and continued use of the service implies acceptance.

9. Contact

For any questions regarding billing, refunds, or subscriptions, please contact:

Email: support@turbosteed.com